exit2life GmbH

Terms and Conditions

The following terms and conditions apply to the contractual services following the company exit2life. In preparing these conditions all relevant legal requirements of the Federal Republic of Germany were considered.


  1. Parties

a) exit2life GmbH

Nordhedig 15

25980 Westerland/Sylt

Manager: Heinz-Wilhelm Ruflair


b) Game participants, players or customers (or legal entities or organizations, who are no legal entity , selfemployed people or any natural person who is involved in the game, or is in charge of booking the game)

 2. The service

Exit2life offers a life exit game, in which aim is to escape the room within an hour. Teams usually consist of 3-6 players. Exit2life offers the possible participation in the game against a fee.

 3. Booking, Appointments and Payment

The customer‘s booking and appointment is mandatory for the participation in this game. All bookings have to be done via our website: https://www.exit2life.de. The applicable rates for the registration fee will be published on our website. The entire payment is required immediately after booking online, otherwise the reservation will be cancelled within 30 minutes. A cash payment at arrival is not possible. For the reservation we require the following information about the customer:




Telephone number


At the end of the booking process you will be asked to confirm your booking by agreeing to our terms and conditions. You will receive the booking confirmation directly also separately via e-mail.The confirmation will be sent to your mail address. Please have a look at your spam folder, if you are not able to find it in your box.

The e-mail ticket is your proof of payment for the chosen room. It need to be shown in printed form for entry. Please check your booking confirmation right away. If you notice any mistakes in the given information, please contact us directly. A latter change in details is not possible.

Prior to booking, you will see the total price for your tickets. All prices include VAT.

In confirming the booking and picking a room the company exit2life GmbH and the customer agree to a binding contract.A change or transmission is not possible after this matter. The price of your chosen tickets is confirmed at the time of booking.

We reserve the right to correct errors in the booking (eg the price) at any time. We reserve the right to adjust our prices and promotions or to change them. There is no entitlement to use a room for a certain price or a certain action. A cancellation on our part takes place at an incorrect posting. You will be informed immediately if there is a cancellation of a room, so that you can choose another one and confirm a new booking.


The Live Escape game is not suitable for people suffering from a serious illness (e.g., heart disease, epilepsy, nervous disorders, etc.). Entrance for persons under 14 years can only be accompanied by an adult! The system is not suitable for children under the age of 10.  We reserve the right to prohibit access, without giving special reasons. Smoking and open flames are being strictly prohibited in all rooms. The carrying of dangerous objects (everything which could be interpreted as a weapon), which can cause injury, are strictly prohibited! The game participation is forbidden under the influence of alcohol and / or other psychoactive substances (drugs, intoxicants)!

The booking customer must be at least 18 years old at the time of booking. The reserving guarantees that all participating persons are in a good physical health and psyche-. The responsible party (reserver) assures to be authorized for booking of all  people listed on the booking. In the case of the participation of children  under 18 years he/she needs to have the authorization of the parent / guardian.

We reserve the right to identify the participants by the proof of a valid ID.


The booking party and all participants take note that our rooms are camera-monitored and recorded if necessary to improve our services.

Exit2life ensures that the data of the client or participant will not be shared with any third party without their written consent .

Exit2life ensures that customer data is treated confidentially according to the privacy policy.

The detailed guidelines for data can be found on the website of exit2life in the "Privacy" section.


Obligation of the company (exit2life GmbH)

The company, exit2life must guarantee access to the booked room for all listed participants.

The customer can participate in the game at a special appointment, according to the Terms and Conditions of exit2life. The duration of the Live Escape Game is 60 minutes.


Cancellation of booking


The sale of tickets for a musical, theater, concert, sports, or other recreational event no distance contract is present within the meaning of § 312b BGB. This means that the customer is entitled to no right of withdrawal and no right of return against the exit2life GmbH. Each order of tickets is binding and commits to the payment. Because exit2life is a Live Event we can not make special exceptions from this rule for our customers. We ask for your understanding and will try to make changes possible, please inform us as soon as you know.

It is not possible to exchange vouchers or tickets for cash at any time. We reserve the right to cancel or change  our services for technical, operational or other reasons without prior notice. In these cases there is no special right of reimbursement.


Liability of exit2life

At the venue of the Live Game Escape the exit2life GmbH is obliged to give the participants  a short introduction and the participants are asked to pass the rules. Participants are required to read the rules of the game before the start of the game, to acknowledge and to sign these. The exit2life GmbH can ensure only those players access to the game, which agree to the rules of the game and this confirm with their signatures. The instructions of the staff are to  follow closely - otherwise we reserve the right to ban individuals with immediate effect, from our facility.

Participants are given any objects, institutions, provided information or suggestions that lead to a hazardous behavior of the participants, or could cause other damage. For violations, any errors or other damages that participants self-inflicted exit2life GmbH assumes no liability.

We accept no liability for unavoidable events that are outside of the direct and indirect influence of the exit2life GmbH and impair performance or make impossible (such as epidemics, war, terrorism, strike, natural disaster, act of God).

For events that lead to disability or impairment of service delivery and are due to the peculiarities of the Internet, such as limiting traffic, technical failures or other circumstances associated with the use of the internet, the exit2life GmbH assumes no liability.

The exit2life GmbH assumes no liability if the participant has read and accepted the rules of the game to the attention, but do not observe or fails to comply with them (e.g. drunken state, improper conduct) and harms himself or third parties.

The exit2life GmbH is not responsible for the deterioration in the health of the participant, other health problems or accidents (eg nausea, fainting, heart attack, claustrophobia, panic attack, asthma, deaths, etc.), losses (for example, not sincere pleasure), and any other damages no liability.

Participant‘s rights


The participant is entitled to participate Live escape game for the booked period.


Obligations for participants


The participant is obliged to comply with the rules of the game completely. The solutions of the Live Escape Game are considered as trade secrets. The partial or full publication or disclosure to third parties is strictly prohibited.

Thus, the instruction can be carried out on how to play by the organizers, each participant must be present at least 15 minutes before the booked time at the venue. Delays due to traffic, public transport and other factors are to be considered beforehand.


The game begins at the booked time. If the participants do not compete, or not willing to accept the rules of the game, the game will not start. In this case no claim for refund of the registration fee can be made.

Exit2life GmbH operates no parking area. Parking is always at risk of the vehicle owner.


Liability of the participant

Every participant confirms with his signature that he has understood the rules of the game, the game takes part at your own risk and is liable for all damages caused by himself in the playroom.



The client or the participants take note that the exit2life GmbH is the exclusive provider of Live Escape game.

The client or user accepts the agreement to the Terms note that operated by the exit2life GmbH website, the corresponding software, the graphical elements, the design, all contents and works subject to German copyright law. In particular, it is forbidden to copy the run through the exit2life GmbH website, store, or to decrypt the software. Any breach of copyright the offender is obliged to compensate for the sustained loss.


Insofar as the content is not created by the website operator, the copyrights of third parties apply. Contributions of third parties are marked as such. Should you  become aware of  any copyright infringement, we ask you to inform us. Upon notification of violations, we will remove such content immediately.


Change of Terms and Conditions

The exit2life GmbH reserves the right in justified cases, the modify the Terms and Conditions. Changes in the Terms and Conditions will be published 5 days before by the exit2life GmbH on its website (https://www.exit2life.de). In the case of changing the Conditions after booking the exit2life GmbH seek the consent of the participant, provided that the performance is based on the amended terms.



The parties undertake to treat all information and / or data covered by professional secrecy, strictly confidential. The disclosure to third parties can only be donw with the prior written consent of the other party.

Under trade secret includes all information solutions, data, or other circumstances associated with the economic interests of exit2life GmbH and exit2life injure or endanger their publication, use or disclosure to third parties, the economic or business interests of and for their compliance with the authorized necessary action  which has been taken.




The information on this website has been prepared with great care and made only for general information purposes. The information provided by the exit2life GmbH and while we try to keep the information up to date and correct, we make no representations or warranties of any kind, either express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the site or the information, products, services, or related graphics contained on the website for any purpose. Any reliance on such information is therefore at your sole risk.

As a service provider we are responsible according to § 7 paragraph 1 TMG for own contents on these pages under the general laws. According to §§ 8 to 10 TMG we are not obligated as a service provider to monitor transmitted or stored information, or to investigate circumstances that indicate illegal activity. Obligations to remove or block the use of information under the general laws remain unaffected. However, a relevant liability is only possible from the date of knowledge of a specific infringement. Upon notification of such violations, we will remove the content immediately.


In no event will we be liable for any loss or damage, including without limitation and for indirect or consequential damages or any loss or damage resulting from loss of data or profits arising from or in connection with the use of this site.

Through this website you can to other sites left that are not under the control of the exit2life GmbH. We are not responsible and have no control over the nature, content and availability of the sites. The inclusion of any links does not necessarily imply a recommendation or endorsement of the views that are expressed in it. The respective provider or operator is always responsible for the contents of any Linked Site. We assume no responsibility for these external contents. Upon notification of violations, we will remove such links immediately.


Every effort is made to keep the website up to date and running smoothly. However exit2life GmbH assumes no responsibility and accepts no liability that the site may be temporarily not available.


Settlement of disputes


German law applies. For all other questions which are not covered by these Terms, the laws of the Federal Republic of Germany shall apply.

In case of dispute, the parties are trying to make an amicable agreement. If this is not successful then - depending on the area of responsibility - a competent German court mandated. For questions which are not included in the General Conditions, the applicable German legislation applies - particularly the Civil Code (BGB).


Other provisions


Statements and supplementary agreements shall not be legally effective unless in written form. The parties take note that to comply with the written form of delivery is sufficient by email.

Consumer complaints must be made in written form to the address exit2life GmbH, nail Allee 8, 22769 Hamburg.

The exit2life GmbH is entitled to suspend the game at any time - or even without any further notice - to adjust. For damages arising therefrom, assumes no liability exit2life GmbH.

Upon booking, the participant confirms that he has read the Terms, has understood the content without reservation and maintains fully in this, also recognizes the privacy policy, and be agreed with the management of their personal data, which he shall state at time of booking.


Validity of general Terms and Conditions

The provisions of these terms and conditions will take effect from 1 October 2014 in force and valid until further notice, or until the entry into force of an amendment.


Final provisions

Should any of the above provisions be or become invalid, then thereby the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by a valid as soon as possible.


Privacy Policy


Privacy Statement


We collect, use and store your personal data exclusively within the framework of the provisions of the Data Protection Act of the Federal Republic of Germany. Below we inform you about the type, scope and purpose of data collection, use, rights of access, rectification, blocking and deletion of data (in accordance with § 13 German Telemedia Act (TMG)). It will be processed only such personal data in accordance with the Federal Data Protection Act, which are necessary for performance of the contract. As settlement of the reservation, support requests and to fulfill tax law obligations such as creating invoices. This online privacy policy applies only to information collected through our website and not to information collected offline.

When you visit Web sites, the browser sends information about browser type and version, the related operating system, the referrer URL, the IP address, the file name, the access status, the amount of data transferred, the date and time of request. These data are not attributable to a person nor any other data sources and are initially stored and deleted after a statistical analysis.


Which kind of personal data do we collect?


We collect information from you when you register on our site, subscribe to our newsletter or fill in our  form.

When ordering or registering on our site, as appropriate, you will be prompted to enter the following: Name, address, email address and telephone number. However, you can also visit our website anonymously.

Depending on the payment method we will need your credit / debit debit card details (card number, cardholder name, and expiration date), in order to initiate the payment transaction and confirm the booking online. If you pay by debit debit card, we may also need date and issue number of the card.


What do we use your personal information?


Any information that we collect from you may be used in one of the following ways:


We need your 'name' so we can tell the director, for whom the reservation is.

We need the details of your 'credit card' in order to encourage the payment of your reservation.

We need your 'name' and your 'address' to confirm that you are the cardholder.

We need your 'address' and in order to inform you regarding your reservation prior to your stay .

We might need your 'phone number' or 'E-mail address' in case we need to contact you urgently regarding your booking.

 We need your 'group / subscriber information', so the GM can adapt better to the group.

We may also use this information to inform you about special offers / actions that might be of interest for you.

We may also use your IP address, to help diagnose problems with our server and to administrate the website (monitoring visitor traffic patterns and site usage), so that we continue to develop the site so that exit2life can improve.

To improve our website (we continually strive to improve our services based on the information and feedback that we receive from you.)

To administer a contest, promotion, survey or other features

To send periodic emails

If you decide to sign our mailing list, you will receive e-mails, the company news, updates, related product or service information,

Note: If you would like to unsubscribe from receiving future emails at any time, we will send detailed unsubscribe instructions at the bottom of each email.


How do we protect your information?

We implement a variety of security measures to maintain the security of your personal information when you access your personal information.


Do we use cookies?


We do not use cookies.


Do we disclose personal information to third parties?


We will not sell, trade, or otherwise transfer to third parties your personal information. This does not include trusted third parties who assist us in operating our website, our stores or maintenance, as long as these parties keep this information confidential. We may share your information when we believe release is appropriate, think they obey the law, comply with the enforcement of the policies of our website or our or protect the rights, property or safety of us or another However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other purposes.

We point out that data transmission over the Internet (eg when communicating via email) can have security gaps that can occur anywhere and are beyond our control. A complete protection of data against unauthorized access by third parties is impossible.


Privacy Statement for the use of Facebook plugins (like button)

On our pages plugins of the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA are integrated. The Facebook plugin, you agree to the Facebook logo or the "Like Button" ("Like") on our side. You can find an overview of Facebook-plugins here: http://developers.facebook.com/docs/plugins/.

When you visit our pages, the plugin establishes a direct connection between your browser and the Facebook server is established. Facebook gets this information that you have with your IP address visited our site. If you click on the Facebook "Like" button while you are logged into your Facebook account, you can link the content of our pages on your Facebook profile. This allows Facebook to assign your visit to our website to your user account. We point out that we as providers of the sites no knowledge of the content of the transmitted data and use them through Facebook. For more information, refer to the privacy policy of Facebook among http://de-de.facebook.com/policy.php

If you do not wish that Facebook can assign to visit our pages to your Facebook user account, please log out from your Facebook account.

Privacy Statement for the Use of Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses. "Cookies", text files that are stored on your computer and enable analysis of your use of the website. The information generated by the cookie about your use of this website are usually transferred to a server of Google in the US and stored there. In case of activation of IP anonymization on this website your IP address from Google will be truncated within Member States of the European Union or other parties to the Agreement on the European Economic Area.

Only in exceptional cases the full IP address is transmitted to a Google server in the US. On behalf of the operator of this site Google will use this information to evaluate your use of the website, compiling reports on website activity and providing other with website and internet related services to the website operator. This is undertaken as part of Google Analytics that your browser sends IP address it can not be merged with other Google data.

You may refuse the use of cookies by selecting the appropriate settings on your browser; but we point out that you can possibly not use all the features of this webiste to their full extent. You can also prevent the data generated by the cookie and relating to your usage of the website (incl. Your IP address) to Google and the processing of these data by Google, by downloading available at the following link browser plugin and install it: http://tools.google.com/dlpage/gaoptout?hl=de.


Third party links


Occasionally, at our discretion, we offer third-party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.




As a user of our website, you have the right to request information from us about the data stored about you. On your request, the information can be provided electronically.


Correction, blocking and deletion


In accordance with the legal provisions, there is a right to the correction, blocking and deletion of personal data. A request or a desire for correction, blocking or deletion of personal data is possible via the contact details listed on the website in the "Contact" section.

Terms and Conditions


Please also visit our Terms and Conditions section for use, disclaimers and limitations of liability governing the use of our website at https://exit2life.de.



By using this site, you agree to our Privacy Policy.


Changes to our Privacy Policy


If we change our privacy policy, we will post those changes on this page and / or update the modification date of the Privacy Statement below.

This Privacy Policy was last modified on September 21, 2014

Contact Us

  If there are any questions about this Privacy Policy, please contact us: info@exit2life.de.